Mediation in Santiago, Región Metropolitana de Santiago

The Olive Branch in Santiago

The Olive Branch provides professional mediation services to clients in Santiago and throughout Región Metropolitana de Santiago in a region home to approximately 5 million . Our experienced mediators work remotely to help you resolve disputes efficiently and effectively, saving you time, money, and relationships.

Whether you're dealing with commercial conflicts, family matters, or workplace disputes, we offer a neutral, confidential space where all parties can speak freely and work toward mutually beneficial solutions. Our approach is grounded in real-world experience and a deep understanding of the challenges businesses and individuals face.

We understand that every dispute is unique. That's why we tailor our mediation process to your specific circumstances, ensuring that the resolution you reach is practical, lasting, and fair to everyone involved.

Chile

Legal Framework

Chile has a well developed ADR framework with Law No. 19.971 regulating international commercial arbitration. One of its main features is the limited judicial intervention of domestic courts over arbitration proceedings, which means that remedies and grounds to challenge a foreign arbitral award are very limited. Article 34 of this Law establishes the motion for annulment as the only method for setting aside an award, prohibiting parties from using other remedies typically applied in domestic procedures. Therefore, there is a high level of judicial deference for international arbitration, and Chile is considered a highly reliable seat of international arbitration. Law No. 21.044 requires that disputes related to public concessions be arbitrated before a technical expert panel first, and then before an arbitral tribunal. The Civil Procedure Code (article 3° bis) establishes that both judges and parties must promote ADR as mechanisms of dispute resolution. There are matters where there is mandatory mediation before entering court litigation, such as claims brought by patients against health providers or consumer or labor law.

Court System

The Civil Procedure Code establishes that both judges and parties must promote ADR as mechanisms of dispute resolution. In civil proceedings, there is a mandatory conciliation hearing. The Code encourages recourse to ADR during judicial proceedings before Chilean courts. Parties often include mediation in their agreements and arbitration clauses, which are legally binding and enforceable.

Mediator Regulations

Not specified in available sources.

Cultural Approach

The use of alternative dispute resolution mechanisms in Chile has increased greatly in the last few years. Parties often include mediation in their agreements and arbitration clauses, which are legally binding and enforceable. At the same time, Chilean law has progressively incorporated opportunities for compulsory ADR, especially mediation, as a way to promote amicable solutions between parties and avoid court litigation.

Typical Costs

ADR mechanisms increased greatly in recent years. Professional mediator fees generally range from CLP 50,000-200,000 per hour for commercial mediation. CAM Santiago provides institutional fee schedules. Mandatory mediation for health, consumer, and labor disputes may have subsidized costs. High judicial deference supports efficient processes.

Región Metropolitana de Santiago

State Laws

The Santiago Metropolitan Region operates under national laws including Law No. 19.971 which regulates international commercial arbitration and provisions for mediation. Chilean law has progressively incorporated compulsory ADR mechanisms, especially mediation, to promote amicable solutions. Law No. 21.044 requires certain disputes related to public concessions to be arbitrated before technical expert panels.

Licensing Requirements

Mediators are accredited through recognised institutions and mediation centres. CAM Santiago, the Arbitration and Mediation Centre of the Santiago Chamber of Commerce, is a key accreditation body. Mediators must complete approved training programmemes and meet professional standards to conduct mediation proceedings.

Local Court Systems

Santiago has a hierarchical court system with first instance courts, Courts of Appeal, and the Supreme Court. Specialised courts exist for certain matters including antitrust and environmental disputes. The CAM Santiago acts as the International Chamber of Commerce representative in Chile, providing arbitration and mediation services.

State Sources

• Litigation & Dispute Resolution Laws and Regulations 2025 – Chile (legal)
• Mediation - CAM Santiago (organisation)
• Baker McKenzie International Arbitration Yearbook 2022-2023 – Chile (legal)

Sources

Country Sources

• Litigation & Dispute Resolution Laws 2025 | Chile (organisation)