Complaints
Procedure
At The Olive Branch Company, we are committed to providing the highest quality mediation services. If you are not satisfied with any aspect of our service, we want to hear from you so we can address your concerns.
How to Make a Complaint
If you wish to make a complaint, please:
- Contact us in writing at info@theolivebranchco.uk
- Provide details of your complaint, including relevant dates and the nature of your concern
- Include your contact details so we can respond to you
Our Response
We will acknowledge receipt of your complaint within 5 working days and provide you with a reference number. We aim to provide a full response within 20 working days of receiving your complaint.
Escalation
If you are not satisfied with our response, you may wish to escalate your complaint to:
- The Civil Mediation Council
- Your relevant professional body
- The appropriate regulatory authority
Confidentiality
All complaints will be handled in confidence and with sensitivity. We will only share information about your complaint with those who need to know to investigate and resolve it.
Our Commitment
We are committed to learning from complaints and using them to improve our services. We will review all complaints carefully and take appropriate action to address any issues raised.
Contact Us
If you have any questions about our complaints procedure, please contact us at: info@theolivebranchco.uk